Video and audio recordings now sync across your devices, just like your scripts. Cloud Sync covers recordings on all four platforms — iOS, macOS, Android and web.
So if a recording isn’t showing up somewhere you expect it, something is usually holding up the sync rather than the feature being missing. Here’s what to check.
Are You Signed In to the Same Account?
Recordings only sync within a single Teleprompter.com account. Open Settings > My Account on each device and compare the email addresses. If they don’t match, sign out of the wrong account and sign back in with the correct email. The full steps are in How can I sync my scripts between all my devices?
Is Cloud Sync Turned On?
Cloud Sync needs to be enabled on both devices — the one you recorded on and the one you want to watch on. Go to Settings > My Account > Cloud Sync and check that the toggle is on. If you switched it off previously to keep your content local, nothing will sync until you turn it back on.
Is the Upload Still in Progress?
Recordings are much larger than scripts, so they take longer to upload — especially a long take, a 4K recording, or one made on a slow connection. Keep the app open on the device you recorded on until the upload finishes, then open the Recordings section on your other device.
Are You Online?
Cloud Sync pauses while a device is offline. Anything you record without a connection stays on that device and uploads automatically once you’re back online, so if you recorded on a plane or away from Wi-Fi, reconnect and give it a moment to catch up. More on this in Does Teleprompter app work offline?
If You Need the File Right Now
If you can’t wait for the upload, you can move the file across yourself. Export it first — open the Recordings section, select the recording and tap Share, as described in How can I share my video recordings? — then use one of these:
For Apple Devices (iOS/macOS):
- Use AirDrop to quickly send videos between iPhone, iPad, and Mac
- Save to iCloud Drive and access from other devices using the Files app
- Share to your Photos app, then sync with iCloud Photos
For Android Devices:
- Upload to Google Drive or another cloud storage service (e.g., OneDrive, Dropbox)
- Use a USB cable to transfer files manually to a computer
- Send the video to yourself via email or a messaging app if the file size allows
Still can’t see a recording on another device? We’re here to help!
Reach us at support@teleprompter.com or through Settings > Contact Support inside the app.
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